How to Handle Difficult People

سرفصل های دوره

Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.

1 - Overview and Objectives

1 - Introduction the three step Flare Care Share Model

2 - Flare the emotional reaction stage

2 - Flare Part 1 spotting what makes you react emotionally

3 - Flare Part 2 understanding Silence and Violence

4 - Flare Part 3 how the brain works

3 - Care buying time to respond and not to react

5 - Care Part 1 caring for yourself and the other person

4 - Share getting two sides of the story and a favourable resolution for all

6 - Share Overview

7 - Share Approaching the Difficult Person

8 - Share Worked Example with a Bullying Boss

9 - Conversation starting to lay out your story

10 - Negotiation active listening and mutual benefit

11 - Resolution you are only as good as what you measure

12 - Practice by listening

5 - Summary

13 - Summary

189,000 تومان

افزودن به سبد خرید

خرید دانلودی فوری

در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

تولید کننده: Udemy