Introduction to Emotional Intelligence

سرفصل های دوره

This course will teach you the foundational knowledge in emotional intelligence.

1. Course Overview

1. Course Overview

2. Self-awareness

1. Introduction

2. The History of Emotional Intelligence

3. Why Is It Important

4. Parts of the Brain

5. Simplified Emotional Processing

6. Assessing Strengths and Weaknesses

7. Assessing Meta-programs

8. Identifying Emotions

9. Module Summary

03. Self-management

01. Action Step - Swish!

02. Action Step - Mindfulness

03. Transparency

04. Action Step - Self-reference Meta-model

05. Integrity

06. Action Step - Values Elicitation

07. Flexibility

08. Action Step - Anchoring

09. Action Step - 6-Step Reframe

10. Drive

11. Action Step - Outcome Specification

12. Persistence

13. Wrap Up

14. Introduction

15. Personal Improvement Plan

16. Self-control

04. Social Awareness

01. Introduction

02. Service Orientation

03. Cultural and Diversity Awareness

04. Action Step - Become Informed Using Ethnographic Research

05. Social Perceptiveness

06. Organizational Awareness

07. Empathy

08. Action Step - Mirroring and Matching to Build Rapport

09. Action Step - Active Listening

10. Action Step - Reflect and Reply

11. Module Wrap Up

5. Relationship Management and the Future of Emotional Intelligence

1. Introduction

2. Inspirational Leadership

3. Action Step - Influence and Persuasion

4. Developing Others

5. Conflict Management

6. Building Relationships and Fostering Teamwork and Collaboration

7. Action Step - Simple Story Craft from Don Draper

8. Future of Emotional Intelligence and Technology

9. Course Wrap Up

139,000 تومان

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تولید کننده: PluralSight