1 - 00 Course Introduction VeriSM Foundation
2 - 01 Organizations
3 - 02 Digital Transformation
4 - 03 Service Culture
5 - 04 People
6 - 05 Service Management Teams
7 - 06 Common Challenges in Service Management
8 - 07 The VeriSM Model
9 - 08 Service Management Principles The Management Mesh
10 - 09 The VeriSM Model Phases Define Stage Activities
11 - 10 The VeriSM Model Phases Produce Stage Activities
12 - 11 The VeriSM Model Phases Provide Stage Activities
13 - 12 The VeriSM Model Phases Respond Stage Activities
14 - 13 Adapting the VeriSM Model
15 - 14 Progressive Practices Agile
16 - 15 Progressive Practices DevOps
17 - 16 Progressive Practices SIAM
18 - 17 Progressive Practices Lean
19 - 18 Progressive Practices Shift Left
20 - 19 Progressive Practices CXUX
21 - 20 Progressive Practices Continuous Delivery
22 - 21 Emerging Technologies
23 - 22 Getting Started with VeriSM
