Introduction to Customer Feedback Management

سرفصل های دوره

A Blueprint to design and implement a customer feedback management system

1 - Introduction

1 - Introduction

2 - Customer Feedback Management Definitions

2 - Why becoming customer centric is important

3 - Customer feedback is an important component of customer centricity

4 - Customer Feedback Management definition actors

5 - What impact when customer feedack is well vs not well managed

3 - Design an Effective Customer Feedback Management System

6 - Define your Business Objectives

7 - Define CFM objectives

8 - Define your methodology

9 - Define your metrics

10 - Select your channels

11 - Choose the right Software Provider

12 - Craft wellstructured questions

4 - The Mechanism of Collecting and Analyzing Cutomer Feedback

13 - Choose your Feedback Collection Mechanism

14 - Data Analysis principles

15 - NPS Analysis Illustration

5 - Leveraging Feedback for Action and Improvement

16 - Refine your Reporting and Storytelling

17 - Action prioritization

18 - Planning Actions

19 - Develop a Customer Feedback Management Culture

6 - Applications of Customer Feedback Management in Business

20 - Applications of Customer Feedback Management in Business

7 - Ethical Considerations in Feedback Management

2 - Quiz.html

21 - Ensuring privacy and data protection in feedback collection and analysis

8 - What you have learned

22 - What you have learned

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تولید کننده: Udemy