Empathy in Customer Service: The Art of Active Listening

سرفصل های دوره

Transform Your Customer Service in Just 7 Days| ! Microlearning for Busy Customer Support Professionals and Teams

1 - DAY 1

1 - Course Overview

2 - Welcome Course Instructions.html

3 - Day 1 How to Give People the Attention They Deserve

4 - Key Takeaways.html

2 - DAY 2

5 - Day 2 Stop the Habits that Harm Your Communication

6 - Key Takeaways.html

3 - DAY 3

7 - Day 3 How to Clarify Customer Needs and Wants Quickly

8 - Key Takeaways.html

4 - DAY 4

9 - Day 4 How to Prevent Misunderstandings

10 - Key Takeaways.html

5 - DAY 5

11 - Day 5 Why and How to Acknowledge Emotions in Communication

12 - Key Takeaways.html

6 - DAY 6

13 - Day 6

14 - Key Takeaways.html

7 - DAY 7

15 - Day 7 The 1 Thing You Need to Succeed

16 - Key Takeaways.html

8 - Additional Tips 5 Skills You Need to Succeed in Customer Service

17 - 5 Skills You Need to Succeed in Customer Service

18 - Key Takeaways.html

19 - Phrases to Avoid When Talking to Customers

20 - Key Takeaways.html

9 - Congratulations and Next Steps

21 - Certificate of Achievement.html

22 - Please Share Your Feedback.html

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تولید کننده: Udemy