در حال حاضر محصولی در سبد خرید شما وجود ندارد.
Customer service strategy can mean many different things. Quality standards ensure your team provides a consistent level of service—and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement. Whether you’re leading a dedicated customer service team, a small business, or a large contact center, this course provides the practical know-how and real-life examples you need to establish quality standards and get the most out of your customer service initiatives. Brad Cleveland divides the lessons into three sections, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees, so that your entire team performs at its very best.
در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.
Using AI in Customer Service
Customer Service Strategy
رهبری تجربه مشتری
Customer Service: How to Manage Your Customer Queues
رهبری اجرایی خدمات مشتری
آموزش محاسبه بازگشت سرمایه ROI خدمات مشتریان
آموزش انگیزه دادن به تیم های خدمات مشتریان
Customer Service: Motivating Your Team
رهبری تجربه مشتری
Contact Center Leadership