23 - AB and Multivariate Testing
24 - Analytics
25 - Benchmarking
26 - Competitor Studies
27 - Focus Groups
27 - video a focus group in action.zip
28 - Intuitive UI Design
29 - Longitudinal Studies
30 - Diary Studies
31 - Multichannel Studies
32 - Omnichannel Studies
33 - Surveys
34 - Tree Testing
35 - Remote Testing
36 - Getting Feedback
37 - Competitor Analysis
38 - Heuristic Review
39 - Brainstorming
40 - Mental Models
41 - Card Sorting
42 - Contextual Enquiry
43 - Personas
44 - Customer Journey Mapping
45 - Customer Experience Cycle
46 - Human Centred Observation
47 - Hypothesis Evaluation
48 - IDEO Concept Development
49 - Information Architecture
50 - Prototyping
50 - video live prototyping.zip
51 - RWW Evaluation
52 - Usability Testing
52 - video guerilla user testing.zip