Crisis Communication and Technology: Communicating with Colleagues

سرفصل های دوره

This course takes viewers through the process of preparing for a crisis, communicating with stakeholders during a crisis, and evaluating methods and effectiveness after a crisis has passed.

1. Topic Introduction and Course Overview

1. General Introduction and Course Objectives

2. What Makes Something a Crisis

3. Module One Review

4. Breakdown of Remaining Modules

2. Anticipating and Preparing for a Crisis

1. Module Two Introduction

2. Anticipating Crisis Types

3. The Victim Crisis Cluster

4. The Accidental Crisis Cluster

5. The Preventable Crisis Cluster

6. Summary of Crisis Types

7. Monitoring and Neutralizing Potential Crises

8. Module Two Wrap-Up

3. Responding to a Crisis

1. Module Three Introduction

2. Crisis Response Strategies of Denial

3. Crisis Response Strategies of Diminishment

4. Crisis Response Strategies of Rebuilding

5. Crisis Response Strategies of Bolstering

6. Deciding Which Crisis Response to Use

7. Module Three Review

4. Examples of Crisis Communication

1. Module Four Introduction

2. Convincing Decision Makers

3. First Example of Crisis Communication

4. Second Example of Crisis Communication

5. Third Example of Crisis Communication

6. Module Four Wrap-up

05. Developing a Crisis Management Plan

01. Module Five Introduction

02. The Cover Page to a Crisis Management Plan

03. The Introduction to a Crisis Management Plan

04. The Crisis Plan First Action Page

05. The Crisis Plan Risk Assessment Section

06. The Crisis Plan Incident Report Section

07. The Crisis Plan Communication Strategy Worksheet

08. The Crisis Plan Business Continuity Section

09. Additional Crisis Plan Sections

10. Module Five Wrap-up

6. The Ethics of Internal Crisis Communication

1. Module Six Introduction

2. Ethical Considerations and Frameworks

3. Examples of Ethical Dilemmas

4. Module Six Wrap-up

7. Course and Crisis Conclusion

1. Module Seven Introduction

2. After the Crisis Has Passed - Cooperation, Evaluation, and Adjustment

3. Additional Resources

4. Module Seven and Course Wrap-up

179,000 تومان

افزودن به سبد خرید

خرید دانلودی فوری

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تولید کننده: PluralSight