3CX Basic Certification – All-In-One Business VoIP System

سرفصل های دوره

Master the Fundamentals of 3CX: Setup, Configuration, and Management.

1 - Introduction

1 - Introduction to Course

2 - 3CX Website.txt

2 - Introduction to 3CX

3 - 3CX Basic Certification.txt

3 - The 3CX Basic Certification Free and Open Book

2 - 3CX Deployment Options

4 - 3CX OnPremises.txt

4 - What is 3CX OnPremises

5 - 3CX Hosted.txt

5 - What is 3CX Hosted

6 - 3CX SelfHosted.txt

6 - What is 3CX SelfHosted

7 - 3CX PBX.txt

7 - Deployment Options Summary.html

8 - 3CX Feature List.txt

8 - 3CX Pricing.txt

8 - 3CX Pricing Structure

3 - Chapter 1 Hosted by 3CX or 3CX SMB

9 - Hosted by 3CX vs 3CX SMB FREE

9 - Hosted by 3CX vs 3CX SMB Free.txt

10 - Hosted with 3CX Explained.txt

10 - Whats included in Hosted by 3CX

11 - Sign up to 3CX SMB Free

12 - Welcome to your 3CX System.html

13 - How to Migrate to 3CX Hosted

13 - Switching PBX to Hosted.txt

14 - 3CX Portal

4 - Chapter 2 Setup your Team

15 - Create User Extensions.txt

15 - Creating Users and Extensions

16 - Bulk User Import.txt

16 - Importing Users from CSV

17 - Copy User Extension Settings

18 - Microsoft 365 Integration.html

18 - Microsoft 365 Integration.txt

19 - 2FA

19 - 2FA.txt

20 - 3CX Talk Meet links

20 - 3CX Talk and Meet Links.txt

21 - Forwarding Rules.txt

21 - Forwarding Rules Schedules and User Status

22 - 3CX Access Roles.txt

22 - Access and Security Roles.html

23 - 3CX BLF Keys.txt

23 - BLF Busy Lamp Field

24 - 3CX Departments.txt

24 - Departments.html

25 - 3CX Extension Options

26 - 3CX Extension Voicemail

26 - 3CX Voicemail Manual.txt

26 - Voicemail System.txt

27 - Configure Office Hours and Holidays

27 - Office Hours and Holidays.txt

28 - How to use 3CX Chat

29 - 3CX User Manual.html

29 - 3CX User Manual.txt

30 - Reset Users Passwords

5 - Chapter 3 SIP Trunks

31 - 3CX SIP Trunks.txt

31 - 3CX Supported VoIP Providers.txt

31 - Supported SIP Trunks for 3CX Hosted

32 - 3CX SIP Trunk Configuration.txt

32 - SIP Trunk Configuration

33 - SIP Trunk IP Whitelisting

34 - 3CX Outbound Rule.txt

34 - Outbound Rules

35 - Test the Outbound Rule

36 - DIDs Direct Inward Dial.html

37 - 3CX Caller ID Reformatting.txt

37 - Caller ID Configuration

38 - 3CX Caller ID Reformatting.txt

38 - Caller ID Reformatting.html

39 - Emergency Number Management SMB Free

40 - 3CX Emergency Number.txt

40 - Emergency Number Managed 3CX Hosted.html

41 - Understanding VoIP Protocols

6 - Chapter 4 IP Phone Provisioning Apps

42 - The Hardware of VoIP

43 - 3CX Deskphone Guide.txt

43 - Supported IP Phones

43 - Supported IP Phones.txt

44 - 3CX SBC

44 - 3CX SBC.txt

45 - 3CX SBC Hardware Requirements.txt

45 - SBC Hardware Specifications

46 - 3CX Deskphone Guide.txt

46 - Configure a Deskphone IP Phone.html

46 - How to Configure Yealink T46SU T42SU T48SU.txt

47 - 3CX Router Phones.html

47 - 3CX Router Phone Example.txt

48 - 3CX Web Client.txt

48 - Logging into 3CX Web Client

49 - 3CX PWA App.txt

49 - 3CX Web Client.txt

49 - Install the Web Client as an App PWA Microsoft Edge.html

50 - How to Video Call Extensions

51 - 3CX Web Client.txt

51 - Using 3CX Web Client

52 - 3CX Android App.txt

52 - The 3CX Android App

53 - 3CX IOS App.txt

53 - The 3CX iOS App.html

54 - 3CX Video Conferencing

54 - 3CX Video Conferencing.txt

55 - 3CX Video Conferencing.txt

55 - Advanced Video Conferencing.txt

55 - Video Conferencing for Advanced Users.html

7 - Chapter 5a Inbound Call Handling

56 - How Call Routing Works in 3CX

57 - 3CX IVR Digital Receptionist.txt

57 - IVR Interactive voice response IVR

58 - 3CX Ring Group.txt

58 - Ring Groups

59 - 3CX Call Queues.txt

59 - Call Queues

60 - 3CX Call Queues.txt

60 - Call Queue Notes.html

61 - 3CX Queue Status.txt

61 - Managing Agents Status in Queues

62 - 3CX Queue Manager Guide.txt

62 - Queue Manager Guide.html

63 - Call Reporting

63 - Call Reports.txt

64 - 3CX Paging and Intercom.txt

64 - Paging and Intercom.html

8 - Chapter 5b Inbound Call Handling

65 - Drawio.txt

65 - Tools to Draw Call Flows

66 - 3CX Call Queues and Ring Groups.txt

66 - 3CX IVR.txt

66 - Inbound Call Flow Setup

67 - Testing our Inbound Call Flow

9 - Chapter 6 Messaging

68 - 3CX Live Chat.txt

68 - Setting up Live Chat

68 - What is Live Chat.txt

69 - Facebook Integration

69 - Facebook Integration.txt

70 - WhatsApp Integration

70 - WhatsApp Integration.txt

71 - 3CX SIP Trunks.txt

71 - SMS via SIP Trunks.html

72 - Manage Customer Queries.txt

72 - Manage Customer Queries from Live Chat WhatsApp Facebook and SMSMMS.html

10 - 3CX Basic Certification Practice Exam

1 - 3CX Basic Certification Practice Exam.html

11 - Course Conclusion and Additional Resources

73 - 3CX Basic Certification.txt

73 - 3CX Forums.txt

73 - 3CX Manual.txt

73 - 3CX Technical Webinar.txt

73 - Additional Resources to help with the 3CX Basic Exam

74 - Course Conclusion

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تولید کننده: Udemy