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Windows 10: Supporting Users Essential Training

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A newer OS may have already debuted, but Windows 10 is not a relic of the past. Until Windows 11 is more widely adopted, many IT professionals will still be charged with supporting users and troubleshooting Windows 10 in their organization. In this course, 20-time Microsoft MVP Brien Posey shows you what it takes to do this, providing a practical look at what IT pros need to know to support this OS. Get practical information that you can use right away, including tips on application performance and compatibility, remote connectivity to user systems, and backup. Plus, Brian steps through how to set up some of the latest Surface accessories.


01 - Introduction
  • 01 - Supporting users in Windows 10
  • 02 - What you should know

  • 02 - 1. Navigate the Windows 10 Interface
  • 01 - Start menu
  • 02 - The Action Center
  • 03 - Tablet mode
  • 04 - Manage and switch apps
  • 05 - The new clipboard
  • 06 - Focus Assist
  • 07 - The Search interface
  • 08 - Customize Search settings
  • 09 - Access work through Timeline
  • 10 - Using the Microsoft Store
  • 11 - Create virtual desktops

  • 03 - 2. Manage Application Performance and Compatibility
  • 01 - Manage application compatibility
  • 02 - Disable S mode
  • 03 - Application compatibility and the ADK
  • 04 - Get performance data from Task Manager
  • 05 - An introduction to the Resource Monitor
  • 06 - An introduction to Performance Monitor
  • 07 - Viewing your hardware specifications
  • 08 - Windows Storage Sense
  • 09 - Uninstalling unwanted applications
  • 10 - Remove Windows bloatware
  • 11 - Modifying Windows Startup

  • 04 - 3. Understand Browser Support
  • 01 - An overview of Microsoft Edge
  • 02 - Edge settings
  • 03 - Configure Edge with Group Policy
  • 04 - Edge browser extensions
  • 05 - Inking with Edge
  • 06 - Safe Browsing with Application Guard

  • 05 - 4. Connectivity and Hardware
  • 01 - Smartphone connectivity
  • 02 - Windows Ink and the Surface Pen
  • 03 - Miracast support
  • 04 - Bluetooth
  • 05 - The Surface Dial
  • 06 - Mixed Reality Portal

  • 06 - 5. Remote Connectivity
  • 01 - Enable remote connectivity to Windows 10
  • 02 - Use Remote Desktop Services
  • 03 - Remote Desktop Connection Manager
  • 04 - Remote Assistance

  • 07 - 6. Use Backup and Recovery Options
  • 01 - Create a traditional backup
  • 02 - Restore a traditional backup
  • 03 - Create an image backup
  • 04 - Restore an image backup
  • 05 - Create a file history backup
  • 06 - Restore a file history backup
  • 07 - Refresh the Windows operating system

  • 08 - 7. Manage OneDrive Integration
  • 01 - Add an account to OneDrive
  • 02 - Files On-Demand
  • 03 - OneDrive backup

  • 09 - Conclusion
  • 01 - More about Windows 10 IT support
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