01. Introduction
02. Skill Introduction- Mirroring
03. Skill Introduction- Labeling
04. Follow Along- Building Rapport Scene Practice
04. Follow Along- Building Rapport Scene Practice-Instructions.txt
05. Play-by-Play- Building Rapport
06. Skill Introduction- The Accusation Audit
07. Interactive Practice- Using the Accusation Audit at Work
08. Skill Introduction- Dynamic Silence
09. Follow Along- Managing Up Scene Practice
09. Follow Along- Managing Up Scene Practice-Instructions.txt
10. Interactive Practice- Mirroring Your Upset Manager
10. Interactive Practice- Mirroring Your Upset Manager-Instructions.txt
11. Interactive Practice- Combining Mirroring, Labeling, and Dynamic Silence
11. Interactive Practice- Combining Mirroring, Labeling, and Dynamic Silence-Instructions.txt
12. Skill Introduction- Accusation Audit Prep Sheet
13. Share Your Accusation Aduit Prep Sheet.txt
14. Put Your New Skills Into Practice.txt
15. Share Your Reflections.txt
16. Give Feedback to Your Peers.txt
Section 2 Activity Worksheet.pdf
info.txt
