Service Design for the Real World: A Practical Introduction

سرفصل های دوره

Industry experts share the content we wish we'd had when we were getting started

1 - INTRODUCTION TO SERVICE DESIGN

1 - Course Welcome Meet Your Instructors

1 - Section-I-Introduction-to-Service-Design.pdf

2 - What is a service

3 - Parts of a Service

4 - Why Service Design

5 - Service Design Methodology

6 - Service Design Case Study

7 - Q&A

2 - RESEARCH & DISCOVERY

8 - Creating a Shared Understanding

8 - Section-II-Research-Discovery.pdf

9 - Research Overview

10 - Research Basics & Logistics

11 - Synthesis

12 - Writing an Insight

13 - Q&A

3 - IDEATION

14 - Section-III-Ideation.pdf

14 - What is Ideation

15 - How Our Brains Work

16 - Structured Ideation Techniques

17 - Creating the Conditions for Great Ideation

18 - Facilitating Ideation

19 - Prioritizing & Selecting Ideas

20 - Q&A

4 - PROTOTYPING & TESTING

21 - Section-IV-Prototyping-Testing.pdf

21 - What is Prototyping

22 - Why Prototype

23 - What to Prototype

24 - Prototyping Techniques

25 - Testing Your Prototypes

26 - Q&A

5 - STAKEHOLDER MANAGEMENT

27 - Establishing Trust

27 - Section-V-Stakeholder-Management.pdf

28 - Mapping Your Stakeholders

29 - Stakeholder Personas

30 - Q&A

6 - ARTIFACTS & DELIVERABLES

31 - Section-VI-Artifacts-Deliverables.pdf

31 - What is Mapping

32 - What is a Journey Map

33 - Creating a Journey Map

34 - What is a Service Blueprint

35 - Finding the Right Format

36 - Q&A

7 - BUSINESS MODELLING

37 - Section-VII-Business-Modelling.pdf

37 - Understanding the business model

38 - The Business Model Canvas

39 - Business Model Canvas Example

40 - Q&A

8 - BECOMING A SERVICE DESIGNER

41 - Section-VIII-Becoming-a-Service-Designer.pdf

41 - Service Design Core Skills

42 - Service Design Specialized Skills

43 - Where does Service Design live

44 - Getting a Service Design job

45 - Getting started

46 - Q&A

9 - RESOURCES & ACTIVITIES

47 - Activity Creating a Research Plan

48 - Activity Stakeholder Mapping

49 - Activity Ideation WarmUp

50 - Activity Ideation Techniques

51 - Activity Business Model Canvas

52 - Additional reading & resources.html

52 - Service-Design-for-the-Real-World-Further-Reading.pdf

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تولید کننده: Udemy-Training