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Sales Calls: Tone of Voice

سرفصل های دوره

When making sales calls, the only tool at your disposal is your voice. You don't have a nice suit, a firm handshake, or even eye contact. All you have are the words you say and how you say them. In this course, prospecting coach and sales call expert Miles Croft shows you how to speak in a manner that portrays value, how to change your mindset into one focused on adding value, how to structure your sales calls, and even how to prepare your body language to affect your sales call tone. Plus, Miles goes over what questions you should ask on a sales call, how to get back on good sales call form, and how to be self-critical on your sales calls.

This course was created by Miles Croft. We are pleased to host this training in our library.


01 - Introduction
  • 01 - Controlling your tone on sales calls
  • 02 - Why tonality is important on sales calls

  • 02 - 1. Speaking
  • 03 - Being understood on sales calls
  • 04 - How to speak at the right pace on calls
  • 05 - How to mirror your customer
  • 06 - Avoid sounding like a salesperson

  • 03 - 2. Mindset
  • 07 - Having confidence on sales calls
  • 08 - Building trust with your customers
  • 09 - Connecting with customer personality types
  • 10 - How to set goals for sales calls

  • 04 - 3. Body Language
  • 11 - The benefits of standing while dialing
  • 12 - The benefits of good posture while seated
  • 13 - How to sound welcoming on the phone

  • 05 - 4. Keep It Moving
  • 14 - Structuring calls to improve success
  • 15 - What questions to ask on a sales call
  • 16 - How to get back on good sales call form

  • 06 - Conclusion
  • 17 - How to be self-critical on your sales calls
  • 18 - Next steps
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    تاریخ انتشار: ۱۲ تیر ۱۴۰۲
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