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IT Support for a Hybrid Workforce

سرفصل های دوره

Around the world, offices are preparing for reopening. After months of supporting a primarily remote workforce, IT teams now need to understand how to best support teams in a hybrid environment. Hybrid workforces come with their own concerns regarding security, communications, hardware and software, and device management. This course focuses on these key elements and others that IT teams should consider before their return. Instructor Robert McMillen explains how to develop a plan that allows for successfully supporting a hybrid workforce, how to implement security, how to remotely troubleshoot hardware issues, how to select the best software for remote collaboration and communication, and how to manage devices that travel to and from the office.


01 - Introduction
  • 01 - Understanding the needs of a hybrid team

  • 02 - 1. Planning for a Hybrid Environment
  • 01 - What are the workforce types that exist today
  • 02 - What are my risks in a hybrid environment
  • 03 - Create a security plan for a hybrid workforce

  • 03 - 2. Implementing Security in a Hybrid Workforce
  • 01 - How do users need to connect
  • 02 - Cloud vs. on-premises access
  • 03 - VPN risks
  • 04 - Circumventing malware and ransomware
  • 05 - Testing security

  • 04 - 3. Wrangling User Hardware to Work Properly
  • 01 - What devices will cause the biggest headaches
  • 02 - How do we get files out to remote users
  • 03 - Wi-Fi at home and in the office

  • 05 - 4. Collaboration and Communication
  • 01 - How will users communicate with each other
  • 02 - Audio and video conferencing applications
  • 03 - Managing mobile devices and bring your own device
  • 04 - Securing IOT for users

  • 06 - Conclusion
  • 01 - Protecting data and remote users
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    تاریخ انتشار: 10 اسفند 1401
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