Dread-Free Difficult Conversations: Speak Up with Courage

سرفصل های دوره

Overcome your discomfort and assertively lead productive, empathetic conversations with win-win outcomes.

1 - Welcome

1 - Introduction

2 - Why You Need to Have Difficult Conversations

3 - Exercise Identify Your Difficult Conversations

3 - Identify-Your-Difficult-Conversations.pdf

2 - Manage Your Anxiety

4 - The Nature of Anxious Thoughts

5 - Common Fears About Difficult Conversations

6 - Challenge-Your-Anxious-Thoughts.pdf

6 - Exercise Challenge Your Anxious Thoughts

7 - Exercise Reframe Your Thinking

7 - Reframe-Your-Thinking.pdf

3 - Assertive Communication

8 - Default Communication Styles

9 - Passive Communication Being Too Nice

10 - Exercise Fix Your Passive Language

10 - Fix-Your-Passive-Language.pdf

11 - Aggressive vs Assertive Not the Same Thing

12 - Exercise Fix Your Aggressive Language

12 - Fix-Your-Aggressive-Language.pdf

13 - Communicating Assertively

14 - Assert-Yourself-with-No-Consequences.pdf

14 - Exercise Assert Yourself With No Consequences

4 - Preparing Your Message

15 - Overview of Message Preparation

16 - Understand Who Youre Talking To

17 - Clarify Their Point of View

18 - Look for Common Ground

19 - Keep Judgment at Bay

20 - Exercise Prepare Your Message

20 - Prepare-Your-Message.pdf

5 - The Conversation

21 - General Guidelines for Difficult Conversations

22 - Exercise Putting the 5 Steps into Practice

22 - Putting-the-5-Steps-into-Practice.pdf

23 - Conversations with a Peer

23 - Guide-to-Conversations-with-Peers.pdf

24 - Conversations with a Manager

24 - Guide-to-Conversations-with-Managers.pdf

25 - Conversations with a Direct Report

25 - Guide-to-Conversations-with-Direct-Reports.pdf

26 - Conversations with a Friend

26 - Guide-to-Conversations-with-Friends.pdf

6 - Dealing with Manipulation

27 - PassiveAggressive Manipulation

28 - Common Manipulation Tactics

29 - Exercise Identify Manipulation Tactics to Protect Yourself

29 - Identify-Manipulation-Tactics-to-Protect-Yourself.pdf

7 - Conclusion

30 - Charting Your Path Forward

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تولید کننده: Udemy-Training