Demand and Capacity Management for Operations

From manufacturing to customer service centers, logistics providers to hospitals; the essence of operations management is to satisfy the market “demand” by creating and delivering valuable products and services with our operational “capacity”.

This course teaches you how to improve your operations through actively managing your demand and capacity. First, go over some foundational concepts and terms. Then, dive into capacity utilization, the dilemmas and trade-offs, and how to forecast and understand causes and consequences of variation and uncertainty. Learn how to manage demand through influencing ordering behavior, communication, operational improvement, and strategic operational decisions. Plus, explore how to make better decisions about when and how to adjust your operational and production capacity. With your learnings from this course, you too can continue on your path to operational excellence!

This course was created by Laurence Gartside. We are pleased to host this training in our library.