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Demand and Capacity Management for Operations

سرفصل های دوره

From manufacturing to customer service centers, logistics providers to hospitals; the essence of operations management is to satisfy the market “demand” by creating and delivering valuable products and services with our operational “capacity”.

This course teaches you how to improve your operations through actively managing your demand and capacity. First, go over some foundational concepts and terms. Then, dive into capacity utilization, the dilemmas and trade-offs, and how to forecast and understand causes and consequences of variation and uncertainty. Learn how to manage demand through influencing ordering behavior, communication, operational improvement, and strategic operational decisions. Plus, explore how to make better decisions about when and how to adjust your operational and production capacity. With your learnings from this course, you too can continue on your path to operational excellence!

This course was created by Laurence Gartside. We are pleased to host this training in our library.


01 - Introduction
  • 01 - Managing your operational demand and capacity
  • 02 - Coping with a big customer order

  • 02 - 1. Foundations of Demand and Capacity
  • 01 - What is demand management
  • 02 - What is capacity management
  • 03 - Supply chain management explained

  • 03 - 2. Understanding Operations Capacity
  • 01 - Actual capacity and theoretical capacity compared
  • 02 - Causes of lost time and improving operational capacity

  • 04 - 3. Capacity Utilization
  • 01 - Balancing demand with capacity
  • 02 - The supermarket cashier dilemma
  • 03 - The Kingman Law consequences
  • 04 - Capacity utilization extremes
  • 05 - Forecasting demand and demand planning

  • 05 - 4. Managing Demand
  • 01 - Causes of variation of demand and capacity
  • 02 - Internal and external demand management
  • 03 - Influencing ordering behavior
  • 04 - Communication, coordination, and customer collaboration
  • 05 - Vendor-managed inventory and vertical integration
  • 06 - Demand smoothing through operational improvement
  • 07 - Strategic operational decisions for demand planning

  • 06 - 5. Operations Capacity
  • 01 - Deciding to increase or decrease capacity
  • 02 - Should you change your operational capacity
  • 03 - Options to change operational and production capacity

  • 07 - Conclusion
  • 01 - Preparing for operational excellence
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    تاریخ انتشار: 25 تیر 1402
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