Customer Success Management Scientific Proven Strategies

سرفصل های دوره

Benefit from our expertise gained from studies with 500+ companies and best practices with Salesforce & Camunda

1 - Introduction

1 - About Customer Success as a growth strategie.html

1 - Customer Success a growth strategy where everyone wins

1 - Modul-1-Summary-and-Case-Study.pdf

2 - About the factors that motivate suppliers to implement CSM.html

2 - Drivers of Customer Success Management implementation

2 - Modul-2-Summary-and-Case-Study.pdf

2 - Modul-2-Table.pdf

2 - modul-2-mp3.zip

2 - The Customer Success Management Wheel

3 - About the management of Customer Success.html

3 - Managing customer success with the CSM Wheel

3 - Modul-3-Summary.pdf

4 - About the CSM outcomes for customers and suppliers.html

4 - Modul-4-Summary-and-Case-Study.pdf

4 - Valuebased Selling

5 - About the CSM Wheel.html

5 - Modul-5-Summary-and-Case-Study.pdf

5 - Onboarding and Solution Implementation

6 - About Valuebased Selling.html

6 - Customerrelated CSM process

6 - Modul-6-Summary-and-Case-Study.pdf

7 - About Onboarding and Solution Implementation.html

7 - Modul-7-Summary-and-Case-Study.pdf

7 - Renewal and Adapting the Value Proposition

8 - About Renewal and Adapting the Value Proposition.html

8 - Customer Advocacy

8 - Modul-8-Summary-and-Case-Study.pdf

9 - About Customer Advocacy.html

9 - CSM Outcomes

9 - Modul-9-Definitions.pdf

9 - Modul-9-Summary-and-Case-Study.pdf

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تولید کننده: Udemy-Training