Customer Service Using AI and Machine Learning

سرفصل های دوره

1. Introduction

001. Thriving in the AI revolution

2. How AI and ML Are Revolutionizing Customer Service

002. What are artificial intelligence (AI) and machine learning (ML)

003. Why now What enabled this technology revolution

004. Real-world applications How service organizations are using AI and ML

3. Using AI- and ML-Powered Solutions

005. Search engines How machine learning sharpens a search

006. Chatbots Automating service interactions with virtual representatives

007. Customer interaction analysis Early warning system and coaching tools

4. Innovating with Custom Applications

008. Identifying good candidates for custom AI and machine learning solutions

009. Custom solution examples Customer experience

010. Custom solution examples Operations

5. Bringing Your Ideas to Life

011. Good business requirements for AI and ML

012. Partnering with your engineers and data team to ensure success

013. Evaluating success in your AI and ML projects

6. Conclusion

014. Putting things into action

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تولید کننده: LinkedIn Learning (Lynda)