Customer Service Excellence: 6-In-1 Customer Service Bundle

سرفصل های دوره

Uncover The Secrets To Exceptional Customer Service & Enduring Loyalty With Our All-Inclusive Mastery Course.

1 - THE CUSTOMER SERVICE BUNDLE

1 - Course 1 Exceptional Customer Service

2 - Course 2 Handling Customer Complaints

3 - Course 3 Customer journey Mapping

4 - Course 4 Customer Experience Service

5 - Course 5 Customer Service Standards

6 - Course 6 Customer Retention Amidst Recession

2 - COURSE 1 6 KEYS TO EXCEPTIONAL CUSTOMER SERVICE

7 - Introduction

8 - A Warm Welcome From Your Instructor

3 - CUSTOMER EXPERIENCE

9 - What Is Customer Experience

4 - THE 6 THINGS ALL CUSTOMERS WANT

10 - What Customers Want 1 Make it Easy

11 - What Customers Want 2 Set My Expectations

12 - What Customers Want 3 Keep Your Promises

13 - What Customers Want 4 Keep Me Informed

14 - What Customers Want 5 Treat Me As An Individual

15 - What Customers Want 6 Put It Right If It Goes Wrong

5 - CONCLUSION

16 - Summary Final Thoughts

6 - COURSE 2 DEALING WITH CUSTOMER COMPLAINTS

17 - Why You Should Welcome Customer Complaints

18 - How To Handle Customer Complaints

19 - How You Can Improve Your Business Based On Customer Complaints

7 - COURSE 3 CUSTOMER JOURNEY MAPPING

20 - Introduction

21 - Preparing To Map The Customer Journey

22 - The Customer Journey Mapping Workshop

23 - How To Design Your Customer Journey Map

24 - How To Use the Customer Journey Map To Identify What Changes To Make

25 - Delivering Change

26 - Summary Final Thoughts

8 - COURSE 4 CREATING DELIGHTED DEVOTED CUSTOMERS

27 - Introduction

28 - Create-Customer-Delight-With-3D-Service-E-Book.pdf

28 - What Exactly Is Customer Delight Why Bother

29 - What Were Up Against

30 - Create-Outstanding-Customer-Experiences-With-3D-Service-Assessment-Tool.pdf

30 - Whats Involved How Do You Measure Up Prioritising Your Actions

9 - MAKE IT EASY

31 - Stand-In-Your-Own-Queues-Toolkit.pdf

31 - Why Being Easy To Do Business With Is Key How Easy Are You

10 - DELIGHT YOUR CUSTOMERS

32 - The 6 Ingredients Of Customer Delight

11 - FROM DELIGHTED TO DEVOTED

33 - From Delighted To Devoted Its All About Consistency

34 - 2-Questions-To-Ask-Your-Customers.pdf

34 - Spotting Disappointment Maximising Customer Feedback

35 - Customer-Journey-Mapping-Tool.pdf

35 - Foster Devotion Through Consistency

12 - KEEPING IT ALL GOING

36 - Create-Outstanding-Customer-Experiences-With-3D-Service-Assessment-Tool.pdf

36 - Creating Outstanding Customer Experiences With 3D Service Plan

36 - Develop-Your-3D-Service-Plan.pdf

37 - Your Next Steps

13 - COURSE 5 EXCEPTIONAL CUSTOMER SERVICE STANDARDS

38 - Introduction

38 - L1-Setting-Customer-Service-Standards-Worksheet.pdf

14 - SETTING CUSTOMER SERVICE STANDARDS

39 - L2-The-Foundations-Of-Working-With-Customers-Worksheet.pdf

39 - The Foundations Of Working With Customers

40 - L3-The-Ultimate-Goal-Worksheet.pdf

40 - The Ultimate Goal

41 - L4-Why-It-Is-Important-Worksheet.pdf

41 - Why It Is Important

42 - Getting Into The Shoes Of The Customer

42 - L5-Getting-Into-The-Shoes-Of-The-Customer-Worksheet.pdf

43 - L6-Setting-The-Standard-And-Sticking-To-It-Worksheet.pdf

43 - Setting The Standard And Sticking To It

15 - CONCLUSION

44 - Summary

16 - COURSE 6 BOOSTING CUSTOMER LOYALTY AMID ECONOMIC CRISIS

45 - Introduction

45 - L1-Introduction-Worksheet.pdf

46 - L2-Sustain-Customer-Loyalty-Worksheet.pdf

46 - Sustain Customer Loyalty

47 - Combat The Issues Your Business May Be Facing

47 - L3-Combat-The-Issues-Your-Business-May-Be-Facing-Worksheet.pdf

48 - L4-Stuggles-Your-Customer-Will-Be-Having-Worksheet.pdf

48 - Understand The Struggles Your Customer Will Be Having

49 - L5-Supporting-Your-Customers-Worksheet.pdf

49 - Supporting Your Customers

50 - L6-Role-Of-Loyalty-In-An-Economic-Crisis-Worksheet.pdf

50 - The Role Of Loyalty In An Economic Crisis

51 - Conclusion

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تولید کننده: Udemy-Training