وب سایت تخصصی شرکت فرین
دسته بندی دوره ها

جمع جزء: 139,000 تومان

مشاهده سبد خریدتسویه حساب

رمز خود را فراموش کرده اید؟
وب سایت تخصصی شرکت فرین
1
خانه » فروشگاه » آموزش مدیریت، بازاریابی و تجارت » آموزش خدمات مشتریان » Customer Service Excellence: 6-In-1 Customer Service Bundle

Customer Service Excellence: 6-In-1 Customer Service Bundle

سرفصل های دوره

Uncover The Secrets To Exceptional Customer Service & Enduring Loyalty With Our All-Inclusive Mastery Course.


1 - THE CUSTOMER SERVICE BUNDLE
  • 1 - Course 1 Exceptional Customer Service
  • 2 - Course 2 Handling Customer Complaints
  • 3 - Course 3 Customer journey Mapping
  • 4 - Course 4 Customer Experience Service
  • 5 - Course 5 Customer Service Standards
  • 6 - Course 6 Customer Retention Amidst Recession

    • 2 - COURSE 1 6 KEYS TO EXCEPTIONAL CUSTOMER SERVICE
  • 7 - Introduction
  • 8 - A Warm Welcome From Your Instructor

    • 3 - CUSTOMER EXPERIENCE
  • 9 - What Is Customer Experience

    • 4 - THE 6 THINGS ALL CUSTOMERS WANT
  • 10 - What Customers Want 1 Make it Easy
  • 11 - What Customers Want 2 Set My Expectations
  • 12 - What Customers Want 3 Keep Your Promises
  • 13 - What Customers Want 4 Keep Me Informed
  • 14 - What Customers Want 5 Treat Me As An Individual
  • 15 - What Customers Want 6 Put It Right If It Goes Wrong

    • 5 - CONCLUSION
  • 16 - Summary Final Thoughts

    • 6 - COURSE 2 DEALING WITH CUSTOMER COMPLAINTS
  • 17 - Why You Should Welcome Customer Complaints
  • 18 - How To Handle Customer Complaints
  • 19 - How You Can Improve Your Business Based On Customer Complaints

    • 7 - COURSE 3 CUSTOMER JOURNEY MAPPING
  • 20 - Introduction
  • 21 - Preparing To Map The Customer Journey
  • 22 - The Customer Journey Mapping Workshop
  • 23 - How To Design Your Customer Journey Map
  • 24 - How To Use the Customer Journey Map To Identify What Changes To Make
  • 25 - Delivering Change
  • 26 - Summary Final Thoughts

    • 8 - COURSE 4 CREATING DELIGHTED DEVOTED CUSTOMERS
  • 27 - Introduction
  • 28 - Create-Customer-Delight-With-3D-Service-E-Book.pdf
  • 28 - What Exactly Is Customer Delight Why Bother
  • 29 - What Were Up Against
  • 30 - Create-Outstanding-Customer-Experiences-With-3D-Service-Assessment-Tool.pdf
  • 30 - Whats Involved How Do You Measure Up Prioritising Your Actions

    • 9 - MAKE IT EASY
  • 31 - Stand-In-Your-Own-Queues-Toolkit.pdf
  • 31 - Why Being Easy To Do Business With Is Key How Easy Are You

    • 10 - DELIGHT YOUR CUSTOMERS
  • 32 - The 6 Ingredients Of Customer Delight

    • 11 - FROM DELIGHTED TO DEVOTED
  • 33 - From Delighted To Devoted Its All About Consistency
  • 34 - 2-Questions-To-Ask-Your-Customers.pdf
  • 34 - Spotting Disappointment Maximising Customer Feedback
  • 35 - Customer-Journey-Mapping-Tool.pdf
  • 35 - Foster Devotion Through Consistency

    • 12 - KEEPING IT ALL GOING
  • 36 - Create-Outstanding-Customer-Experiences-With-3D-Service-Assessment-Tool.pdf
  • 36 - Creating Outstanding Customer Experiences With 3D Service Plan
  • 36 - Develop-Your-3D-Service-Plan.pdf
  • 37 - Your Next Steps

    • 13 - COURSE 5 EXCEPTIONAL CUSTOMER SERVICE STANDARDS
  • 38 - Introduction
  • 38 - L1-Setting-Customer-Service-Standards-Worksheet.pdf

    • 14 - SETTING CUSTOMER SERVICE STANDARDS
  • 39 - L2-The-Foundations-Of-Working-With-Customers-Worksheet.pdf
  • 39 - The Foundations Of Working With Customers
  • 40 - L3-The-Ultimate-Goal-Worksheet.pdf
  • 40 - The Ultimate Goal
  • 41 - L4-Why-It-Is-Important-Worksheet.pdf
  • 41 - Why It Is Important
  • 42 - Getting Into The Shoes Of The Customer
  • 42 - L5-Getting-Into-The-Shoes-Of-The-Customer-Worksheet.pdf
  • 43 - L6-Setting-The-Standard-And-Sticking-To-It-Worksheet.pdf
  • 43 - Setting The Standard And Sticking To It

    • 15 - CONCLUSION
  • 44 - Summary

    • 16 - COURSE 6 BOOSTING CUSTOMER LOYALTY AMID ECONOMIC CRISIS
  • 45 - Introduction
  • 45 - L1-Introduction-Worksheet.pdf
  • 46 - L2-Sustain-Customer-Loyalty-Worksheet.pdf
  • 46 - Sustain Customer Loyalty
  • 47 - Combat The Issues Your Business May Be Facing
  • 47 - L3-Combat-The-Issues-Your-Business-May-Be-Facing-Worksheet.pdf
  • 48 - L4-Stuggles-Your-Customer-Will-Be-Having-Worksheet.pdf
  • 48 - Understand The Struggles Your Customer Will Be Having
  • 49 - L5-Supporting-Your-Customers-Worksheet.pdf
  • 49 - Supporting Your Customers
  • 50 - L6-Role-Of-Loyalty-In-An-Economic-Crisis-Worksheet.pdf
  • 50 - The Role Of Loyalty In An Economic Crisis
  • 51 - Conclusion
    • 139,000 تومان
    بیش از یک محصول به صورت دانلودی میخواهید؟ محصول را به سبد خرید اضافه کنید.
    خرید اشتراک افزودن به سبد خرید
    خرید دانلودی فوری

    در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

    ایمیل شما:
    تولید کننده:
    مدرس:
    شناسه: 17057
    حجم: 5474 مگابایت
    مدت زمان: 263 دقیقه
    تاریخ انتشار: ۸ مرداد ۱۴۰۲
    دسته بندی محصول
    Udemy-Training
    Udemy-Training
    مشاهده دوره های Udemy-Training
    دیگر آموزش های این مدرس
    طراحی سایت و خدمات سئو

    139,000 تومان
    افزودن به سبد خرید