Customer Experience (CX) Trends

If you’re looking to stay up to date with customer experience (CX) trends, CX expert Jeannie Walters has you covered. Join Jeannie in this short, approachable course on the biggest, most important new trends in the ever-evolving field of CX. Keep your CX knowledge current and relevant by exploring topics like customer journey mapping, employee experience, cutting-edge CX tools, and how to skillfully—and ethically—use AI in CX projects. Along the way, Jeannie offers practical insights on personalized experiences, CX storytelling with data, customer data management, privacy and personal data control, and techniques and tools for metricizing your data more effectively.