Copilot for Dynamics 365 for Sales and Customer Service

This course focuses on two areas of Dynamics 365 that can truly be enhanced by the use of Copilot: sales and customer service. Check out this course to learn a variety of new approaches towards engaging with leads and opportunities through the use of Copilot. Find out how to get the information on your sales pipeline, find the latest news on an account, get a list of updated sales records, and more. On the customer service side, get tips on using Copilot to work with questions and responses, draft emails, and summarize cases and conversations.

This course was produced by ClipTraining. We are pleased to host this training in our library.