Cisco Customer Success Manager – Getting Certified

سرفصل های دوره

The ultimate guide to fulfill the Customer Success Manager role and help customers achieve their business outcomes

1 - Introduction

1 - Introduction

2 - Transition to Subscription Economy

2 - Impact of Market Transition

3 - Transition to Subscription Models

4 - Customer Lifecycle Journey

5 - Defining What Customer Success Is and Isnt

6 - Value of Customer Success

7 - Impact to Business Practice

8 - Metrics Customer Success Measurements of Success

3 - Engaging the Customer for Success

9 - Preparing to Engage

10 - Understanding Relationship between Business Outcomes and Technology

11 - Health Index

12 - Case Study Part 1

13 - Role Play

14 - Case Study Exercise 1

15 - Success Plan

16 - Key Performance Indicators

17 - RACI

18 - Addressing Barriers

19 - Addressing Barriers Part 2

4 - Customer Success Management Activities

20 - Customer Communication

21 - Deployment Planning

22 - Quarterly Success Reviews

23 - Expand and Renewals

24 - Course Review

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تولید کننده: Udemy-Training