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Cisco Certified Support Technician (CCST) Networking Cert Prep: 4 Troubleshooting and Securing Networks

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The Cisco Certified Support Technician (CCST) Networking certification validates an individual’s skills and knowledge of entry-level networking concepts and topics. The certification demonstrates foundational knowledge and skills needed to show how networks operate, including the devices, media, and protocols that enable network communications. The Cisco Certified Support Technician (CCST) Networking certification is also a first step toward CCNA certification. In this fourth course of a four-part certification prep series, instructor Kevin Wallace covers topics related to troubleshooting and securing networks. Kevin explains Cisco IOS in detail, then dives into diagnosing network issues, from methodology to packet analyzers to working with Wireshark. Kevin goes over network security topics like cyberattacks, encryption, multi-factor authentication, and more. Plus, he presents useful tips for exam preparation.

This course was created by Kevin Wallace. We are pleased to host this training in our library.


01 - Introduction
  • 01 - Welcome to the course
  • 02 - A look at Ciscos CCST Networking cert
  • 03 - Meet your instructor

  • 02 - 1. Cisco IOS
  • 01 - Cisco IOS
  • 02 - Cisco IOS privilege levels
  • 03 - Working in the CLI
  • 04 - Examining router and switch configurations
  • 05 - Password-protecting Cisco routers and switches
  • 06 - Configuring a router interface
  • 07 - Working with configuration files

  • 03 - 2. Diagnosing Network Issues
  • 01 - Diagnosing network issues
  • 02 - Troubleshooting methodology
  • 03 - Help desk best practices
  • 04 - Diagnostic commands
  • 05 - Options for accessing network devices
  • 06 - Packet Analyzers
  • 07 - Overview of Wireshark
  • 08 - Working with Wireshark

  • 04 - 3. Network Security
  • 01 - Network security
  • 02 - Threats vs. vulnerabilities
  • 03 - Social engineering attacks
  • 04 - Denial of Service attacks
  • 05 - Other common attacks
  • 06 - Three goals of network security
  • 07 - Security appliances
  • 08 - Encryption
  • 09 - Securing user accounts
  • 10 - Multi-factor authentication
  • 11 - Wireless security options
  • 12 - Securing a home wireless router

  • 05 - 4. Exam Preparation
  • 01 - Exam preparation
  • 02 - How to register for the exam
  • 03 - Study strategies
  • 04 - What to do on exam day

  • 06 - Conclusion
  • 01 - Next steps
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