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ChatGPT Tips for the Help Desk

سرفصل های دوره

If you’re a help desk manager, IT manager, or anyone in an organization charged with producing supporting documents like self-help repositories, help desk training content, software documentation and technical documents, and FAQs, ChatGPT is a tool that can help you increase operational efficiencies and improve customer experience.

In this course, instructor Pam Baker briefly introduces ChatGPT and then moves on to specific use cases (and how to execute them) for help desks. Pam covers everything from using ChatGPT to help with strategic planning, prompt engineering, and agent scripting, to self-help repositories and problem resolution, as well as other topics of high interest to help desk managers. Join Pam in this course to see how you can use ChatGPT and other similar generative AI tools to assist in almost any help desk need or goal.


01 - Introduction
  • 01 - Welcome
  • 02 - What you should know before you get started

  • 02 - 1. What the Help Desk Needs to Know About ChatGPT
  • 01 - Introduction to ChatGPT
  • 02 - Why ChatGPT adoption by the help desk matters
  • 03 - ChatGPT pros and cons for the help desk
  • 04 - How ChatGPT can work for the help desk
  • 05 - Challenge Choosing ChatGPT in help desk software vs. integrating with an API
  • 06 - Solution Choosing ChatGPT in help desk software vs. integrating with an API

  • 03 - 2. Using ChatGPT for Self-Help Content
  • 01 - Writing prompts to generate content
  • 02 - How to use ChatGPT content for self-help documents
  • 03 - Reigning in ChatGPT AI hallucinations and other fact-checking needs
  • 04 - Alternatives to ChatGPT for your help desk
  • 05 - Challenge Rewriting a document from your self-help repository using ChatGPT
  • 06 - Solution Rewriting a document from your self-help repository using ChatGPT

  • 04 - 3. Using ChatGPT for Planning, Scripting, and Escalating
  • 01 - Using ChatGPT for help desk strategy and planning
  • 02 - Using ChatGPT for help desk agent scripting
  • 03 - Challenge Rewriting an agent script specifying an end goal and business rules
  • 04 - Solution Rewriting an agent script specifying an end goal and business rules

  • 05 - 4. Frozen or Flowing Weigh ChatGPT Use in Real Time
  • 01 - Pros and cons of help desk agents using live ChatGPT
  • 02 - Pros and cons of help desk agents using ChatGPT content in static form
  • 03 - Challenge Mixing real-time and static outputs from ChatGPT
  • 04 - Solution Mixing real-time and static outputs from ChatGPT

  • 06 - 5. Upskilling ChatGPT Use by the Help Desk
  • 01 - Training tips
  • 02 - Leveraging ChatGPT skills to level up on other GPT AI

  • 07 - Conclusion
  • 01 - Next steps
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    تاریخ انتشار: ۱۲ آذر ۱۴۰۲
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