Business Etiquette: Phone, Email, and Text

Business etiquette skills are just as important today as ever—they impact an individual's communication, confidence, and career. In this course, etiquette expert Toni Purvis guides you through essential etiquette for business communications. Learn about email etiquette, with topics including subject lines, using gender and pronouns respectfully, tricky elements of bcc and cc, and crafting an email that in content, tone, and timing takes the recipient into consideration. Explore the dos and don'ts of professional text conversations and phone communication. Plus, dive into the etiquette of written communications, such as business letters, exchanging contact information, giving thanks, and expressing sympathy. Business etiquette is all about building positive relationships that create memorable interactions, and this course can help you level up your skills.