وب سایت تخصصی شرکت فرین
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Basics of Conflict Resolution (Beta)

سرفصل های دوره

Please note that this is an experiment using AI-generated audio for this course, which was originally produced in Spanish. This is a pilot course and our plan is to retire it in July. The exercise files and in-course quizzes are available in the course's original language only. Please let us know what you think by leaving a review.

Having conflicts is part of human nature. But in companies we need to be able to agree and reach consensus to be able to coexist and build new realities together in harmony. In this course you will learn the main methods used to resolve conflicts effectively. You will see step by step: the identification of the conflict, the generation of trust, the importance of making a good diagnosis, of clarifying what is not clear to us, of negotiating and reaching an agreement. The fundamental goal is that you can learn how, from two visions that seem totally different and contrary, you can find a superior alternative for all parties involved.


01 - Introduction
  • 01 - Presentation of the course Basics of conflict resolution

  • 02 - 1. The conflicts
  • 01 - What is a conflict
  • 02 - Most common causes that generate conflicts
  • 03 - Types of conflicts

  • 03 - 2. People involved in a conflict
  • 01 - Behaviors of individuals in conflict situations
  • 02 - Understand yourself and others
  • 03 - What makes you angry and makes others angry
  • 04 - Emotional states and conflict
  • 05 - What is your style and that of others to resolve conflicts
  • 06 - Self-control to manage conflicts
  • 07 - What can you modify in conflict resolution
  • 08 - Become a person who solves conflicts

  • 04 - 3. Methods for solving conflicts
  • 01 - Negotiation in conflicts
  • 02 - Mediation in conflicts
  • 03 - Arbitration in conflict resolution

  • 05 - 4. Communication and conflicts
  • 01 - Communication strategies and conflict
  • 02 - Verbal and non-verbal communication
  • 03 - Main steps of active listening

  • 06 - 5. Steps to solve conflicts in the company
  • 01 - Identify the conflict
  • 02 - Generate a space of trust
  • 03 - Properly diagnose a conflict
  • 04 - Clarify uncertain aspects
  • 05 - Practices and strategies to solve conflict
  • 06 - Evaluate the conflict resolution process
  • 07 - Closure and recommendations to solve conflicts
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    شناسه: 38521
    حجم: 266 مگابایت
    مدت زمان: 95 دقیقه
    تاریخ انتشار: 27 تیر 1403
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