Active Listening – The Complete Guide

سرفصل های دوره

Improve your listening skills, communication, listen to influence, leadership, evolution & professional career

1 - Introduction

1 - Introduction

2 - The importance of active listening

2 - The basics of active listening

3 - Discover your listening style

4 - Exercise Discover your listening style.html

5 - Set the stage for effective listening

6 - Your attention to details

7 - Exercise Your attention to details.html

8 - How to deduce the overall idea

9 - Listen to make a decision

10 - Exercise Listen to make a decision.html

11 - How to react if you are not listened to

12 - Your empathy towards your interlocutor

13 - Your engagement in the conversation

3 - Difficulties for effective listening

14 - Introduction things to avoid or barriers to active listening

15 - Your degree of concentration

16 - Exercise Internal and external noises.html

17 - Cognitive biases

18 - Multitasking

19 - Your relationship with the interlocutor

20 - Interruptions

4 - Active listening techniques

21 - Introduction to active listening techniques

22 - The 6 types of questions

23 - The role of silence

24 - Clarify expectations

25 - Rephrasing

26 - Differentiate between need and request

5 - EXTRA Nonverbal signals

27 - How to correctly interpret hand movements

28 - How to detect a lie

29 - How to spot the signs of nervousness

30 - Ideal positions during meetings

6 - Conclusion

31 - A final word

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تولید کننده: Udemy-Training