1. Overview
2. Microsoft SaaS, IaaS, & PaaS Offerings
3. Cloud-based Productivity Solutions
4. Office 365 Microsoft 365 & Windows 365
5. How and Why We Use the Cloud
6. Hybrid & Flexible Working & Frontline Workers
7. Core Productivity & Teamwork Capabilities in M365
8. Work Management Capabilities in M365
9. Collaboration Capabilities in M365
10. Employee Experience Capabilities in Microsoft Viva
11. Extend Microsoft Teams Using Collaborative Apps
12. Collaboration Features in SharePoint & OneDrive
13. How Yammer Helps Communities Connect & Grow
14. Endpoint Management Capabilities of M365
15. Windows 365 vs Azure Virtual Desktop (AVD)
16. Deployment & Release Models for Windows-as-a-Service (WaaS)
17. Deployment & Servicing Methods for M365 Apps
18. Viva Insights
19. M365 Admin Center & M365 User Portal
20. M365 Admin Center Reports
21. The 5 Ws & the H of Zero Trust
22. Identity & Access Management Capabilities in M365
23. Microsoft Defender
24. Microsoft Secure Score
25. What Are Threats & How Does Microsoft Address Them
26. Compliance Solutions in M365
27. Service Trust Portal vs Compliance Manager
28. Supporting Data Residency to Ensure Regulatory Compliance
29. Data Loss Prevention (DLP) & classification labels
30. Insider Risk Management Solutions
31. Auditing & eDiscovery Solutions
32. Microsoft & Privacy Management
33. Microsoft Cloud Services Pricing & Billing
34. M365 Licensing
35. The M365 Service Lifecycle
36. Understand Support Offerings for M365 Services
