3 - About the management of Customer Success.html
3 - Managing customer success with the CSM Wheel
3 - Modul-3-Summary.pdf
4 - About the CSM outcomes for customers and suppliers.html
4 - Modul-4-Summary-and-Case-Study.pdf
4 - Valuebased Selling
5 - About the CSM Wheel.html
5 - Modul-5-Summary-and-Case-Study.pdf
5 - Onboarding and Solution Implementation
6 - About Valuebased Selling.html
6 - Customerrelated CSM process
6 - Modul-6-Summary-and-Case-Study.pdf
7 - About Onboarding and Solution Implementation.html
7 - Modul-7-Summary-and-Case-Study.pdf
7 - Renewal and Adapting the Value Proposition
8 - About Renewal and Adapting the Value Proposition.html
8 - Customer Advocacy
8 - Modul-8-Summary-and-Case-Study.pdf
9 - About Customer Advocacy.html
9 - CSM Outcomes
9 - Modul-9-Definitions.pdf
9 - Modul-9-Summary-and-Case-Study.pdf