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Communicating Across Cultures

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As the world continues to change, so does the workforce. The globalization of companies means you’re more likely than ever to encounter colleagues, managers, and employees from different backgrounds, who speak different languages, and come from a diverse range of ages. To succeed in a cross-cultural business setting, it's important to understand the differences in how people communicate. Language isn't the only barrier. Pace, style, and nonverbal cues all affect how messages are received. If you do business on a global scale or in a diverse environment, adapting your communication strategy is critical to workplace harmony and the bottom line. In this introductory course, Kelley School of Business professor and executive coach Tatiana Kolovou demonstrates simple techniques to build your cross-cultural communication skills: as a manager, peer, or coworker. Learn how to adapt your communication style, overcome hidden bias, and build rapport with colleagues around the world.


01 - Introduction
  • 01 - The importance of cultural communication and inclusion

  • 02 - 1. Communicating with Cultural Awareness
  • 01 - Overcoming cultural bias
  • 02 - The ever-evolving cultural context

  • 03 - 2. Understanding Other Cultures
  • 01 - Being attuned to other cultures
  • 02 - Navigating language differences
  • 03 - Understanding time orientation and speaking styles

  • 04 - 3. Engaging Other Cultures
  • 01 - Building rapport across cultures
  • 02 - Adapting to anothers communication style
  • 03 - Enhancing cultural acuity

  • 05 - Conclusion
  • 01 - Personality overrides general cultural characteristics
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