Omnichannel Customer Experience Management (CX)

سرفصل های دوره

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

1 - The Rise Of The Multichannel Customer

1 - The Rise Of The Multichannel Customer

2 - From Multichannel To Omnichannel

2 - How Omnichannel Is Changing Retail A Look At Recent Shopping Trends

3 - A Look At Recent Shopping Trends

3 - Development Of An Omnichannel Customer Experience Management Strategy

4 - Strategy Overview

4 - Know Your Customer KYC

5 - Introduction to KYC

6 - KYC 1 Ask Them

7 - KYC 2 Customer Analytics & User Behavior Tracking Tools

8 - KYC 3 Qualitative Research

9 - KYC 4 Develop Buyer Personas

9 - buyer-persona-example.zip

10 - KYC 5 Customer Journey Mapping Introduction

11 - KYC 5 Example Of A Customer Journey Map For A Medical Insurance Company

12 - KYC 5 How To Create A Customer Journey Map Part 1

13 - KYC 5 How To Create A Customer Journey Map Part 2

14 - KYC 5 How To Create A Customer Journey Map Part 3

5 - Implement Consistency Across Channels

15 - Introduction to Implementing Consistency Section

16 - Consistency in Design & Aesthetics

17 - Consistency in Categorization

18 - Consistency in Terminology

19 - Consistency in Functionality

6 - Technology Utilization & Integration

20 - Introduction to Technology Utilization & Integration

21 - Technologys Role in Omnichannel CXM Part 1

22 - Technologys Role in Omnichannel CXM Part 2

23 - Important Things To Consider When Choosing A Technology For Your Business

7 - Address Your Organizations Structure

24 - Introduction to Address Your Organizations Structure

25 - 8 Steps to Shift Your Organizations Structure

25 - 8-steps-to-address-organizational-structure.zip

8 - Build Strong Relationships With Your Customer

26 - Build Strong Relationships With Your Customer

26 - REFERENCES.pdf

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تولید کننده: Udemy-Training