Your Customer Service Toolbox: Best Practices for Beginners

سرفصل های دوره

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more.

1 - Introduction

1 - Welcome

2 - Activity Customer Service Reflection

2 - Activity-Customer-Service-Reflection.pdf

2 - What is Customer Service

3 - A Simple Definition

4 - Customer Service vs Customer Experience

5 - What is Internal Customer Service

3 - Your Customer Service Toolbox

6 - 21 key customer service skills and how to develop them.zip

6 - Problem Solving Skills

6 - the importance of context in customer service.zip

7 - Activity Problem Solving Skills

7 - Activity-The-Importance-of-Context.pdf

8 - 20 ways to empathize with stressed out customers.zip

8 - Relationship Building Skills

9 - Activity Unrobot Yourself

9 - Activity-Unrobot-Yourself.pdf

9 - Activity-Unrobot-Yourself-Suggested-Solution.pdf

4 - Customer Service Best Practices

10 - Etiquette

11 - Using Personalization & Creativity to Appreciate Your Customers

11 - a customer service song fest.zip

12 - Activity Customer Appreciation

12 - story 1 a customer service song fest.zip

12 - story 2 joshie the giraffe.zip

12 - story 3 jim shukys auto.zip

13 - Navigating Difficult Customers

13 - Statement-Formulas.pdf

14 - Activity Difficult Customers

14 - Activity-Difficult-Customers.pdf

5 - Wrap Up & Next Steps

15 - Actionable Steps

15 - Customer-Service-is-just-people-helping-people.pdf

15 - Next-Step-Resources.pdf

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تولید کننده: Udemy-Training