How to Manage Difficult Conversations: Beginner’s Guide

سرفصل های دوره

Become more confident holding conversations about difficult topics. Learn communication skills and successful mindsets.

1 - Introduction to the Course

1 - Welcome to the Course

2 - Three Quick Tips to Get You Started

2 - Definition of Challenging Topics

3 - Why it is Called Talks About Challenging Topics

4 - What is a Talk About a Challenging Topic

5 - Examples of Challenging Topics

6 - Exercise Make a List of Challenging Topics.html

3 - Preparation

7 - Six Hours to Chop Down a Tree

8 - Think of One in Your Life

9 - What is Your Intention What is Your Desired Outcome

10 - Set the Frame for a Successful Conversation

11 - Exercise Write Example Intention and Set a Frame.html

4 - Seven Questions to Ask Yourself

12 - Introduction to the Seven Questions

12 - seven-questions-interactive.pdf

12 - seven-questions-print.pdf

13 - Question 1 What is the Problem

14 - Question 2 What Would the Other Person Say

15 - Question 3 How Have You Contributed

16 - Question 4 What Buttons of Yours Are Being Pushed

17 - Question 5 What Assumptions are You Making

18 - Question 6 What is Your Intention

19 - Question 7 What is Your Preferred Working Relationship

20 - Exercise Answer the Seven Questions.html

5 - Mindset

21 - The Success Formula

22 - The Importance of Having a No Winner or Loser Mentality

23 - What it is About and What it is Not About

24 - Reframe the Way You Look at Things

25 - Respect is Key to Success with Conversations

26 - The OKMatrix

26 - article-more-about-ok-matrix.pdf

26 - ok-matrix.pdf

27 - Separate Person and Behavior

28 - Sidetracker No 1 Your Own Emotions

29 - Sidetracker No 2 Thwarting Ploys

30 - Love Yourself

31 - Exercise Apply the OKMatrix.html

31 - ok-matrix.pdf

6 - Lets Do It

32 - Being Centered

33 - Further Key Points

34 - How to Start

35 - Examples of Openers

35 - openers.pdf

36 - How to End

37 - If No Change is Happening

38 - When You Have the Power to Impose an Outcome

39 - Check Legal and Cultural Framework

40 - Exercise Select Opener and Start.html

7 - Reviewing

41 - Review Your 7 Questions and Do Dry Run

8 - Course WrapUp

42 - Take Pressure Off Yourself

43 - Final Thoughts

44 - Bonus Lecture Other Courses and Contact Information

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تولید کننده: Udemy-Training