Mastering Conflict Management and Resolution at Work

سرفصل های دوره

Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships

1 - Welcome

1 - Glossary.pdf

1 - Welcome to the course

2 - WhatIsConflict.pdf

2 - What is conflict

3 - Exercise Past conflicts

3 - Exercise-Past-Conflict.pdf

2 - Who you are in a conflict

1 - CPE Review Quiz Section 2.html

4 - Conflict-Handling-Styles.pdf

4 - What is your conflict handling style

5 - Exercise-Defensiveness-Action-Plan.pdf

5 - How to manage your defensiveness

6 - Conflict handling spectrum

6 - Conflict-Handling-Spectrum.pdf

7 - Exercise-Managing-Your-Fears.pdf

7 - Why conflicts go awry hint fear

8 - Exercise-Why-We-Have-Conflict-With-Some-Not-Others.pdf

8 - Why do we have conflict with some people and not others

3 - Tools to manage conflict effectively

2 - CPE Review Quiz Section 3.html

9 - Effective habits in handling conflict

9 - Exercise-Effective-Habits.pdf

10 - How to resolve any conflict

11 - Exercise-Mindset.pdf

11 - How to remain calm in a heated conflict

12 - Exercise-Cool-Down-Heated-Arguments.pdf

12 - How to cool down heated arguments

13 - Deadly workplace toxins and what to do about them

13 - Exercise-Workplace-Toxins-Antidotes.pdf

14 - Exercise-When-To-Walk-Away.pdf

14 - When to walk away

4 - Aftermath Recovering from conflict

3 - CPE Review Quiz Section 4.html

15 - Recovering from conflict

15 - Recovering-From-Conflict.pdf

16 - Rebuilding trust after conflict

16 - Rebuilding-Trust.pdf

17 - Exercise-Power-Of-Forgiveness.pdf

17 - Power of forgiveness

18 - Exercise-Power-Of-Apology.pdf

18 - Power of apology

5 - Conclusion

1 - CPE Qualified Assessment.html

19 - Thank you

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تولید کننده: Udemy-Training