وب سایت تخصصی شرکت فرین
دسته بندی دوره ها

Conflict management: Prevention and resolution.

سرفصل های دوره

A step-by-step guide for reducing and resolving conflicts in both your personal and professional life.


1. Let's get started!
  • 1. A few words about me.
  • 2. Important information about the course.
  • 3. The Growth Zone - and how it will make you comfortable with anything.
  • 4. An example of how to use your Growth Zone.

  • 2. Understanding conflicts and conflict communication
  • 1. Healthy versus unhealthy conflicts.
  • 2. Why we should address conflicts quickly.
  • 3. Making sure we're ready to resolve the conflict.
  • 4. Introduction to different communication styles.
  • 5. Process versus result-oriented thinking.
  • 6. The 4 communication styles - and how to deal with each.

  • 3. Overcoming fear and creating healthy conflict mindsets
  • 1. A quick word.
  • 2. The fear of saying something wrong.
  • 3. The fear of losing people.
  • 4. Are conflicts a sign of a bad relationship
  • 5. The fear of being disliked.
  • 6. Not wanting to make others feel bad.
  • 7. Not wanting to feel bad about ourselves.
  • 8. The fear of being wrong.
  • 9. How to overcome worst-case scenario thinking.
  • 10. How eliminating the win-lose mentality will make conflict management easier.
  • 11. Fear of ruining the moment.
  • 12. Letting go of the people who aren't right for you.

  • 4. Conflict prevention Habits, techniques, and strategies to reduce conflict
  • 1. About these techniques.
  • 2. Signs that will tell you if someone is experiencing a conflict with you.
  • 3. Non-confrontational ways to ask about potential conflicts.
  • 4. Picking our battles - letting go of the little things.
  • 5. The Check-In technique, and how it helps build better relationships.
  • 6. Understanding boundaries and needs - and how they prevent conflict.
  • 7. How to have boundary-setting conversations.
  • 8. Addressing other people's bad behaviors non-confrontationally.
  • 9. The Hypotheticals game, and how it reduces conflict and improves relationships.
  • 10. Introduction to expectation management.
  • 11. Managing your expectations of others.
  • 12. Managing other people's expectations of you.
  • 13. Making agreements that will prevent and resolve conflicts.
  • 14. Creating a code-of-conduct for larger groups.
  • 15. How to deal with difficult people.

  • 5. Conflict resolution tools and techniques
  • 1. A few words about these techniques.
  • 2. Remaining calm.
  • 3. Some helpful assertiveness techniques.
  • 4. Emotional versus logical state - and which to use when resolving a conflict.
  • 5. How and why we should correctly clarify the source of the conflict.
  • 6. Uncovering underlying causes for conflict.
  • 7. Three core rules to follow.
  • 8. How to listen during a conflict.
  • 9. How to handle being interrupted.
  • 10. Making it us versus the problem - rather than me versus you.
  • 11. How to build trust that will help solve the conflict.
  • 12. Using I-statements to share our experiences.
  • 13. The importance of repeating back information.
  • 14. How absolutes ruin our conflict resolution.
  • 15. Resolving conflicts based on misunderstandings.
  • 16. What to do when we disagree on what the conflict or problem is.
  • 17. How and why we should be future focused.
  • 18. The two unique elements of workplace conflicts.

  • 6. The conflict resolution conversation - step-by-step
  • 1. A few quick words about this step-by-step process.
  • 2. Step 1 How to map out your own experience.
  • 3. Step 2 How to self-monitor to be fully prepared.
  • 4. Step 3 Put yourself in the other person's shoes.
  • 5. Step 4 How to manage your own expectations.
  • 6. Step 5 How and when to schedule the conflict resolution conversation.
  • 7. Step 6 Setting correct ground rules together.
  • 8. Step 7 Clarify the topic.
  • 9. Step 8.1 How to share your individual experiences with each other.
  • 10. Step 8.2 When and how to ask clarifying questions.
  • 11. Step 8.3 Repeat back what you've heard each other say.
  • 12. Step 8.4 Rinse and repeat if necessary.
  • 13. Step 9.1 Deciding on how to solve the problem or avoid it in the future.
  • 14. Step 9.2 How to find your best compromise - if necessary.
  • 15. Step 10 Why and how to write down your agreement.
  • 16. Let's sum up the steps.
  • 17. When it becomes necessary to take a break.
  • 18. How a third party can help when conflicts reach a stale mate.
  • 19. Dealing with conflicts that repeat themselves over and over.
  • 20. What to do when we can't find a solution to the conflict.
  • 21. Rebuilding the relationship after a conflict.

  • 7. Bonus!
  • 1. Bonus lecture!
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    شناسه: 2615
    حجم: 5197 مگابایت
    مدت زمان: 238 دقیقه
    تاریخ انتشار: 28 دی 1401
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